How to Use Taxi Apps in Japan Without Speaking Japanese

Visiting Japan and worried about how to get around by taxi without speaking the language? You’re not alone. Many tourists are unsure how to navigate Japanese taxi apps or hail a ride without knowing Japanese. The good news is: it’s easier than you think.

As a native Japanese living near Osaka, I’m here to share practical, real-world tips from a local perspective to help you navigate Japan’s taxi system—even if you don’t speak Japanese. In this post, I’ll walk you through how to use taxi apps in Japan confidently and comfortably.

Best Japanese Taxi Apps in English: What Tourists Need to Know

Top Taxi Apps in Japan That Work Perfectly in English

Several taxi apps in Japan now offer full or partial English support. These include:

Uber in Japan: How It Works and How It Compares to Local Apps

Uber does exist in Japan but functions differently. Instead of independent drivers, it partners with existing taxi companies. Prices are often higher, but the app interface is familiar and fully in English—great for first-timers.

Compared to apps like GO or DiDi, Uber is easier for non-Japanese speakers but may not be available in rural areas.

For more detailed tips on using Uber in Japan, check out our guide here.

Do These Apps Work at the Airport or Late at Night?

Yes, most taxi apps work at major airports like Narita, Haneda, and Kansai International. However, availability can be limited late at night, during peak hours, or on busy travel days such as public holidays. It’s always a good idea to check the app beforehand and allow extra time for any potential delays. If you’re arriving during a particularly busy time, you might want to consider booking in advance or looking into alternative transportation options such as airport shuttle services or public transit.

Local Insights: The Apps I Use Living Near Osaka

As a native Japanese living near Osaka, I personally rely on the GO app the most for taxis. It’s reliable, has plenty of drivers, and can be used both in large cities and suburban areas. For tourists, I highly recommend using GO or DiDi over Uber. They cover a broader area and offer more affordable fares, making them great options for getting around Japan.

How to Call a Taxi in Japan Without Japanese: Step-by-Step Tips

Step 1: Download the App Before You Arrive

Before you land in Japan, install the taxi app of your choice. Set the language to English and add your payment method. This avoids setup stress when you’re already tired from traveling.

Step 2: Use Google Maps to Copy-Paste Your Destination

Most apps allow you to enter your destination in English, and many have a search feature to easily find popular locations like hotels or tourist spots. If the app doesn’t support English input, use Google Maps to find the address in Japanese and copy it into the app. Popular landmarks like shopping malls or major attractions are often easier for drivers to recognize. It’s also useful to have a written version of the address in Japanese, just in case there’s any confusion during your ride.

Step 3: Payment Options—Can You Pay Without Cash?

Yes, most taxi apps let you register a credit card or use mobile wallets. That means no fumbling with yen bills or coins at the end of a ride. Just confirm in the app before booking.

Step 4: What to Say (or Not Say) When the Taxi Arrives

Good news: you don’t need to say much. The driver already knows your destination from the app. A simple “Konnichiwa” (こんにちは) and showing your app screen is enough. No need to speak fluent Japanese!

If you have large luggage, the driver will likely offer to load it into the trunk for you. Just hand it to them, and they’ll take care of the rest.

Step 5: How to Handle Mistakes or Changes Without Panic

If the driver stops in the wrong spot or you need to change the destination, use simple gestures and point to your map. Some apps also let you message the driver (in Japanese) using pre-set phrases.

When speaking to the driver, saying “Sumimasen” (すみません) is very useful—it means “Excuse me” or “Sorry,” and helps get their attention politely.

Common Mistakes Tourists Make When Using Taxi Apps (and How to Avoid Them)

📍 Pin Location Errors: Always Double-Check Your Pickup Spot

Make sure the pin on the map matches your actual location. A common issue is accidentally dropping the pin slightly off, which can confuse drivers and delay pickup.

💳 Not Confirming Payment Method: Set This Up in Advance

If your payment method isn’t set, the booking might not go through. Some apps do not allow cash payments once a ride is reserved, so registering a valid credit card or mobile wallet is essential.

🏞️ Booking in Remote Areas: Apps May Not Work Outside Cities

In rural areas or small towns, there may be no drivers available via the app. Always have a backup plan, such as asking your hotel to call a taxi or locating the nearest taxi stand.

🗺️ Not Watching the Map: Track Your Driver to Avoid Confusion

Once your ride is booked, keep an eye on the map to see where your driver is. This helps you prepare for pickup and avoids situations where you miss your taxi or get into the wrong car.

Final Tips and FAQs for Using Taxi Apps in Japan as a Tourist

Quick Comparison Chart of Taxi Apps in Japan

When Not to Use Taxi Apps (and What to Do Instead)

• In rural or mountainous areas, apps may not have available drivers.

• Late at night in smaller towns, taxis might not respond.

• In such cases, ask your hotel front desk or use a nearby taxi stand.

Safety, Etiquette, and Other Local Tips You Should Know

• No tipping is required in Japan.

• Always enter from the rear-left door (driver opens it automatically).

• Speak politely, even if using only a few words.

• Don’t slam the door—they close automatically.

Summary: You Don’t Need Japanese to Get Around by Taxi

Thanks to modern apps and cashless payments, it’s easier than ever to take taxis in Japan without knowing the language. With a bit of preparation and local know-how, you can ride stress-free.